Service Delivery Policy
Last updated: July 2026
About this business
This website is operated by Dr. Amanda Johnson Women’s Health & Pregnancy, a registered business of Amanda Camella Johnson, registered and located in Jamaica. All services are provided from Jamaica.
What we provide
We provide online healthcare services delivered by video consultation. There are no physical goods, and nothing is shipped. Services fall into two categories:
- Private consultations — a scheduled one-to-one video appointment with Dr. Johnson.
- Group sessions and webinars — a scheduled online session with a limited number of seats.
How and when your service is delivered
- You book. You choose a service and an available time, and you receive an immediate booking confirmation by email with your booking reference.
- You pay. Payment secures your appointment. Where card payment is offered, you are redirected to our payment provider’s secure hosted page to complete your transaction.
- You receive your link. Once payment is confirmed, we email you an electronic receipt and a secure video link (Google Meet) for your appointment, along with a calendar invitation.
- Your appointment takes place at the scheduled date and time, in your local timezone as shown at booking.
Video links are normally issued within 24 hours of payment confirmation, and always before your scheduled appointment time. Reminders are sent 24 hours and 1 hour beforehand. If you do not receive your link, contact us using the details below and we will resend it.
Currency and transaction type
All transactions are processed as one-time sale transactions at the time of booking, unless you have expressly subscribed to a recurring membership plan, in which case the plan renews at the interval disclosed to you before purchase. You may cancel a recurring plan at any time.
International services are displayed and charged in United States Dollars (US$). Services for patients in Jamaica are displayed and charged in Jamaican Dollars (J$). Where a currency converter is shown on this website, it is provided for guidance only; the amount you are charged is the amount displayed at checkout in the charging currency. Your bank or card issuer may apply its own conversion rate and fees.
Where our services are available
Dr. Johnson is licensed to practise medicine in Jamaica. Consultations for patients located in Jamaica are provided as medical care.
For patients located outside Jamaica, services are provided as educational and advisory guidance and second-opinion support. They do not create a doctor–patient relationship in your jurisdiction, do not constitute local medical care, and are not a substitute for care from your local healthcare provider. We do not issue prescriptions, sick leave certificates, or medical certificates for patients outside Jamaica.
We do not knowingly provide services where doing so would breach the laws of your country. It is your responsibility to ensure that you may lawfully receive these services in your location. We reserve the right to decline or refund any booking that falls outside the scope of what we can lawfully provide.
Emergencies
This service is not for emergencies. If you are experiencing a medical emergency, contact your local emergency services immediately.
Cancellations and refunds
Bookings may be rescheduled or cancelled using the secure link in your confirmation email, subject to the notice period set out in our Refund Policy. Refunds are processed by us to the original payment method.
Customer service contact
For any question about a booking, a payment, or a transaction dispute, contact us:
- Email: info@dramandajohnson.com
- Telephone:
- Contact form: dramandajohnson.com/contact
- Location: Mandeville, Manchester, Jamaica
We aim to respond to all enquiries within one business day.
